Contact Beckcover
Need help choosing a waterproof bedding product? Send us your question and we will help with material, size, and care guidance.
Send Your Request
Product and Order Support
Beckcover support can help with material selection, mattress and bedding sizes, care questions, coupon use, checkout, and wholesale requests. For a faster answer, include the product URL, size, color, destination country, and your order number when applicable.
Before You Contact Us
- For sizing: share the mattress dimensions and mattress depth.
- For material questions: tell us whether you are comparing PVC, PU leather, PU nylon, TPU, or latex.
- For order issues: include the order number and clear photos when relevant.
Customer support email: eastle@tom.com
Business hours: Monday to Saturday, 9:00 AM to 6:00 PM China Standard Time.